Privacy Policy

Effective Date: December 3, 2025

Last Updated: December 3, 2025

Introduction

Welcome to FIXR. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our vehicle maintenance tracking service.

Information We Collect

1. Account Information

When you create a FIXR account, we collect:

Name
Email address
Password (encrypted)
Account creation date

2. Vehicle Information

To provide our service, we collect:

Vehicle make, model, and year
Current mileage
Fuel type
VIN (optional)
License plate (optional)
Vehicle color (optional)

3. Maintenance Records

We store your maintenance data including:

Service types and dates
Mileage at service
Service costs
Notes and descriptions
Preferred mechanic shops

4. Usage Information

We automatically collect:

Browser type and version
Device information
IP address
Usage patterns and interactions
Log data

5. Location Information

When using the Mechanic Finder feature:

Approximate location (with your permission)
Search locations

How We Use Your Information

We use your information to:

Provide Our Service

Create and manage your account
Track vehicle maintenance schedules
Send maintenance reminders and notifications
Display nearby mechanic shops
Provide AI-powered maintenance assistance

Improve Our Service

Analyze usage patterns
Fix bugs and technical issues
Develop new features
Enhance user experience

Communicate With You

Send verification emails
Deliver maintenance reminders
Provide customer support
Send important service updates

Ensure Security

Prevent fraud and abuse
Protect against unauthorized access
Maintain data integrity

Data Storage and Security

Security Measures

We implement industry-standard security measures:

Encrypted data transmission (HTTPS/TLS)
Secure password hashing (bcrypt)
Protected database access
Regular security audits

Data Storage

Your data is stored on secure cloud servers (Convex)
Data centers comply with industry security standards
Regular backups to prevent data loss

Data Retention

Active accounts: Data retained as long as your account is active
Inactive accounts: Data may be deleted after extended inactivity
Deleted accounts: Data permanently deleted within 30 days

Third-Party Services

FIXR uses the following third-party services:

Convex (Database & Backend)

Stores your account and maintenance data
Privacy Policy: https://www.convex.dev/privacy

Vercel (Hosting)

Hosts the FIXR application
Privacy Policy: https://vercel.com/legal/privacy-policy

Google Maps API

Powers the Mechanic Finder feature
Privacy Policy: https://policies.google.com/privacy

Resend (Email Service)

Sends verification and notification emails
Privacy Policy: https://resend.com/legal/privacy-policy

Google Gemini AI

Powers the Fixy AI assistant
Privacy Policy: https://policies.google.com/privacy

Note: These services have their own privacy policies and data practices. We encourage you to review them.

Your Data Rights

Access Your Data

You can view and export your data at any time through your account settings.

Update Your Information

You can update your account and vehicle information in Settings.

Delete Your Account

You can request account deletion by contacting [email protected]. This will permanently delete:

Your account information
All vehicle records
Maintenance history
Personal preferences

Opt-Out of Communications

You can disable email notifications in your account settings.

Cookies and Tracking

What We Use

Essential Cookies: Required for authentication and basic functionality
Analytics: To understand how users interact with FIXR (anonymized)

Your Choices

You can disable cookies in your browser settings
Disabling essential cookies may affect functionality

Children's Privacy

FIXR is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

Data Sharing

We do NOT:

Sell your personal data
Share your data for advertising purposes
Provide your data to third parties for their marketing

We MAY share data:

With service providers (as listed above) to operate our service
If required by law or legal process
To protect our rights and safety
With your explicit consent

International Users

FIXR is hosted in the United States. By using our service, you consent to the transfer of your data to the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the new policy on this page
Updating the "Last Updated" date
Sending an email notification (for major changes)

Your continued use of FIXR after changes constitutes acceptance of the updated policy.

Data Breach Notification

In the event of a data breach affecting your personal information, we will:

Notify affected users within 72 hours
Explain what data was compromised
Describe steps we're taking to address the breach
Provide guidance on protecting your account

Contact Us

Questions about this Privacy Policy or your data?

Email: [email protected]

Mail: FIXR Privacy Team [Address if applicable]

Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal data is collected
Right to delete your personal data
Right to opt-out of data sales (we don't sell data)
Right to non-discrimination for exercising your rights

GDPR Compliance (EU Users)

If you are in the European Union, you have rights under GDPR:

Right to access your data
Right to rectification
Right to erasure ("right to be forgotten")
Right to data portability
Right to object to processing
Right to withdraw consent

By using FIXR, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: December 3, 2025